How many of you have experienced frustration and helplessness because of the bad service or indifference given by most companies here in the Philippines?
A good customer service is anticipating the client's needs even before the client asks for that service or product. The key is anticipation.
But despite the many seminars given by companies, in spite of the country's reputation for being warm and hospitable, when it comes to delivery of good customer service or product, except for big companies, that do not only invest in training but in hiring good people, many customers are still being shortchanged and feel that they had received the end of the bargain.
Most common of them all are broken promises, letting customers wait perpetually, ignoring customer's complaints and even to the extent of threatening customers of penalties, downgrading of services and even the threat of legal action, only show that this country has a long way to go in professionalizing its people in the service industry.
No need to name these companies.
You just have to look around. They're everywhere.
